We want you 100% satisfied with your experience at Monsterpatterns.com! You may return an unopened/unused item for a refund within 30 days of the date you ordered the product (including gifts) for a full refund, less shipping in the form of an in-store credit. Each time a credit card transaction takes place, we pay a 3-5% transaction fee including handling, etc. This policy is in place to keep our costs low so we can pass the savings on to customers. Refunds to credit cards are less 20% restocking fee. Fabric, Yarn, Charts, Clearance items and all seasonal or holiday items are excluded from this offer and are final sales.
Shortly after receiving the item, we will send you an email to confirm that we received the product.Shipping fees are non-refundable unless the retu is our error. All refunds are processed on the 15th and 30th of each month. We only accept returns if your item was purchased directly from our company online, by phone or by mail. Sales are final after 30 days.
If you purchased the product with a credit card/check/money order or cash and want to return it, we issue an in-store coupon that you can use on your next shopping visit. For items OUT-OF-STOCK or DISCONTINUED we issue a full credit to your credit card if paid by card. If you paid by check or money order and need a refund by check, there is a $5 processing fee. Gifts that are returned will be credited in the form of a gift certificate.
Chargebacks and Stop payments Each incident of a check being returned incurs a $50 bounce check fee. If a customer charges back a payment to their credit card, even if it is in error, per posted policy, you agree to a $75.00 administrative and research service fee. This is in addition to any applicable fees and monies due. Should stop payment or chargeback fees not be paid, the debt may be listed on the customer''s 3 major credit bureau reporting agencies. In the event that a chargeback is placed on a purchase, we reserve the right to report the incident for inclusion in a chargeback abuser database. The information reported will include name, email address, order date, order amount, IP address, full address, and phone number. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback (if goods shipped) + $75 for processing fees by Wire Transfer. Fraudulent chargebacks and stop payments are reported to the local authorities, the F.B.I., the U.S. Secret Service and Interpol.Please contact us if you feel you need to issue a chargeback and we will schedule the due credit for a credit to you card per policy. Chargebacks and Stop payments Each incident of a check being returned incurs a $50 bounce check fee. If a customer charges back a payment to their credit card, even if it is in error, a $75.00 administrative and research fee will be accessed. This is in addition to any applicable fees and monies due. Should stop payment or chargeback fees not be paid, it will be with the three credit reporting bureaus on the customer's credit report as a bad debt. In addition, the customer''s name, address, telephone and identifying information will be listed on an international credit card fraud database available to all online merchants. Chargebacks and stop payments will be reported to the local authorities, the F.B.I., the U.S. Secret Service and Interpol. We will prosecute all incidents of fraud. Please contact us if you feel you need to issue a chargeback and we will schedule the due credit for a credit to you card.
If you would like to cancel your order, please EMAIL US using the contact us form. PENDING orders can be cancelled. PROCESSING orders incur a 20% restocking fee. SHIPPED orders are not refundable unless returned (see return procedure). Please see chargeback and stop payment policy above.
Please call the shipment company within 48 hours to report the damage and keep all packaging! To receive credit, please note on the delivery receipt WITH EXCEPTION or DAMAGED and initial for your records. If the damage is not noted on the delivery receipt, the insurance company/carrier will not honor the claim. You will receive your credit(original price) upon receipt of the damaged package.
Please Note: You must notify Customer Service of a shipping discrepancy no later than 14 days from the invoice/ship date.Requests received after 14 days can not be honored.